Refund policy

Last updated: October 16, 2026

At Omiwear, we want you to be satisfied with your purchase. If you need to return an item, our support team will guide you through the process.

Key Information

  • Return period: 30 days from the date you receive your order.
  • Item condition: Unused and in original condition, with original packaging, tags and accessories.
  • Return method: By mail or courier, following the instructions provided by our support team.
  • Restocking fee: $0.
  • Damaged, defective or incorrect items: No return shipping cost to the customer.
  • Change-of-mind returns: Customer pays the actual return shipping cost. Original shipping charges are non-refundable.
  • Refund method: Original payment method.
  • Refund processing: Up to 7 business days to initiate the refund after approval. Your bank or payment provider may require additional time.
  • Exchanges: Accepted.
  • Support email: info@omiwear.com.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting info@omiwear.com. Include your order number in your message.

After this period, cancellation cannot be guaranteed because your order may already be processing. Once your order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return the item after delivery in accordance with this policy.

30-Day Returns

You have 30 days from the day you receive your order to return eligible items.

To qualify for a return, items must be:

  • Unused.
  • In their original condition.
  • Returned with their original packaging, tags and accessories.

Our support team will assist you throughout the return process.

We do not charge restocking fees.

Return Costs

Damaged, Defective or Incorrect Products

There is no return shipping cost to you if the product:

  • Is incorrect.
  • Was damaged by the carrier.
  • Is defective.

Contact info@omiwear.com with your order number and a description of the issue so we can provide instructions.

Change of Mind, Fit Issues or Ordering Errors

You are responsible for the actual return shipping cost if:

  • You ordered the wrong item.
  • The item does not fit.
  • You no longer want the item.

Original shipping charges are non-refundable for these returns.

How to Return an Item

  1. Contact us. Email info@omiwear.com with your order number and the reason for your return.
  2. Receive return instructions. Our team will provide the return address and shipping instructions.
  3. Pack your item. Securely package the item with its original packaging, tags, accessories and included documents.
  4. Send it back. Return the item by mail or courier according to the instructions in your return authorization email.

Please obtain return instructions before sending your item. Use the return address provided by our support team.

Refund Process

Once we receive your return, we will inspect the item to determine whether it meets the return conditions.

After approval, we will initiate your refund to your original payment method within 7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

We accept exchanges. To exchange an item for a different size, colour or product, contact info@omiwear.com with your order number and the exchange you would like.

Our support team will guide you through the process.

Orders Not Delivered

If your order has not arrived within the expected delivery window, contact info@omiwear.com with your order number.

We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These items will be clearly marked as non-returnable on their product pages.

Changes to This Policy

Any updates to this policy will be reflected on this page with a revised Last updated date. Please review this policy periodically.

Contact Information

Store name: Omiwear
Business address: 601 11th Ave, San Diego California 92101, United States
Email: info@omiwear.com
Phone: +16193692475
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Pacific Time
Response time: We do our best to reply to your email within 1–2 business days.