Find answers to common questions about shopping with Omiwear, shipping, returns and payments. For further assistance, email info@omiwear.com.
1. How long will it take to receive my order?
Our estimated delivery times within the United States are:
- Order processing: 1–2 business days.
- Shipping transit: 4–12 business days after dispatch.
- Total estimated delivery: 5–14 business days, including processing and transit.
Business days are Monday–Friday, excluding applicable public holidays. Delivery times are estimates.
For full details, read our Shipping Policy.
2. Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States, with no minimum purchase required.
See our Shipping Policy for more information.
3. What does Omiwear sell?
Omiwear focuses on heated clothing and cold-weather accessories, including women’s heated vests, men’s heated vests and heated gloves.
Please review each product page for its specific features, sizing and included items.
4. What if my item arrives damaged, defective or incorrect?
Email info@omiwear.com with your order number and a description of the issue.
Omiwear covers return shipping costs for damaged, defective or incorrect items. Our support team will provide instructions.
Read our Return & Refund Policy for the applicable conditions and process.
5. Can I cancel my order?
You may request cancellation within 24 hours of placing your order by emailing info@omiwear.com with your order number.
After 24 hours, cancellation cannot be guaranteed because your order may already be processing. Once an order has shipped, it cannot be cancelled.
Eligible items can be returned after delivery under our Return & Refund Policy.
6. What is your return policy?
You have 30 days from the date you receive your order to return eligible items.
Items must be unused and in their original condition, with their original packaging, tags and accessories. Contact us before sending your return so we can provide the correct return address and instructions.
We do not charge a restocking fee.
For complete details and exclusions, read our Return & Refund Policy.
7. Who pays for return shipping?
For a change of mind, fit issue or ordering error, you are responsible for the actual return shipping cost. Original shipping charges, if any, are non-refundable for these returns.
Omiwear covers return shipping costs for damaged, defective or incorrect items.
See our Return & Refund Policy.
8. When will I receive my refund?
Once we receive your return, we will inspect it to determine whether it meets the return conditions.
Approved refunds are initiated to your original payment method within 7 business days of approval. Your bank or payment provider may require additional time for the funds to appear in your account.
See our Return & Refund Policy for details.
9. Can I exchange an item?
Yes. To request an exchange for a different size, colour or product, email info@omiwear.com with your order number and the exchange you would like.
Our support team will guide you through the process described in our Return & Refund Policy.
10. How can I track my order?
Once your order ships, we will email you a shipping confirmation containing your tracking number.
Use the tracking link in that email to follow your shipment. If you need help finding your tracking details, contact info@omiwear.com with your order number.
11. What should I do if my order has not arrived?
If your order has passed its estimated delivery window, email info@omiwear.com with your order number.
We will investigate with the carrier. If your package is confirmed lost, we will provide a full refund to your original payment method or a replacement at no additional cost.
12. Do you ship internationally?
At this time, we ship within the United States only.
13. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.
Shop Pay Installments is available to eligible customers. Payment options displayed at checkout may depend on your location, device and eligibility.
Our store currency is United States Dollars (USD).
14. How can I contact customer support?
Email info@omiwear.com or call +16193692475.
Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond to emails within 1–2 business days.
For order-related enquiries, include your order number and a description of the issue. Please do not send payment card details or passwords.
Contact Information
Store name: Omiwear
Business address: 601 11th Ave, San Diego California 92101, United States
Email: info@omiwear.com
Phone: +16193692475
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Pacific Time
Response time: We aim to respond within 1–2 business days.